MEDICAL RECORDS

Patient Instructions for Medical Record Requests

Silver Pine Medical Group has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.

How Do I Request My Medical Records?

https://healthmark-group.com/release-of-information/for-patients/

You can click on the link above to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.

Records can be available for download in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.

You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by clicking here: https://healthmarkgrouphelp.zendesk.com/hc/en-us.